Zippered Woolen Kaftan Dress

 RETURN POLICY & EXCHANGE POLICY

 1.Return & Exchange is possible for orders delivered in India within 24 hours 

2. In case of an exchange requirement of a different size in the same style/SKU, please get in get in touch with our customer support.

3 .Pick-up will be tried twice. If the courier can't pick up the shipment, you'll need to return it to the company address. Reverse Pick-Up availability depends on your area pin code.

4 If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged or if the size is not same as ordered please email us at care.piaah@gmail.com mentioning your Order ID.

5. For Colors related exchange we will only exchange if the color is completely different color from what has been ordered .We will personally ensure that a brand new replacement is issued to you with no additional cost .

6. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a partial refund would be provided subject to the condition of product.

7 Apart from condition reserved herein above, the following products shall not be eligible for replacement

-Any product that exhibits physical damage to the product

-If the saree has been ordered with fall and edging

-If the product is customized for you

-If the Exchange is requested after 24 hours of receiving the shipment.

Products that are physically damaged, defective, has missing parts, or are different from their description in the product details page are eligible for return Unboxing video of box would be required ,if not provide then order will not be eligible for any refund .

8. How do I initiate exchange for an item delivered in India?

We will happily accept exchange up to 24 hours from the day that you received your product. You can request a product exchange through the following options:

Call our toll-free customer service helpline on +918130012343 and request for your product(s) to be returned

Email your cancellation request at care.piaah@gmail.com

We will email/WhatsApp you a confirmation of your return as soon as it is processed.

A. What is the exchange process?

You can raise request by using your login in my order section on website.

Raise an exchange request with customer care or email us at care.piaah@gmail.com

Prepare package with original packaging, tags, and invoices

Attach EXCHANGE label over the package

Hand over the package to our logistics partner

Email us the screenshot of the receipt from the delivery

B. Do you arrange reverse pickups for exchange?

Yes, we do arrange reverse pick-ups for selected locations. You can check if your location has this facility by contacting our customer care. In case reverse pick up cannot be arranged at your location, you need to ship the product back to us. We’ll reimburse your courier charges upon submission of courier invoice to us.

C. How many reverse pick up attempts do you make?

We’ll make two pick up attempts. If reverse pick up doesn’t happen in two attempts, you will have to courier the product back to us.

D. Where do I send exchange?

Please send the item(s) to our Exchange center mentioned below:

Piaah,

Spoteezy Tech Pvt Ltd,

Tower K, Town House A, Central Park Resorts, Sohna Road, Gurugram-122018

E .What happens if my item arrives damaged or incomplete or wrong product?

We advise the customer to check the quality/quantity of the product against the invoice before accepting the package from our logistics partner. In case of any discrepancy, please leave a suitable remark with your signature when you have receive the product from our logistics partner.

Please notify us immediately in case of damaged, incomplete and/or incorrect product. You may do so by:

Call us on our toll-free customer service helpline at +918130012343 and raise a complaint

Email your complaint on care.piaah@gmail.com

We will be happy to replace any damaged product(s) depending on availability of the ordered item(s). In case we are unable to replace your damaged product(s), we will arrange for a reverse pickup of your damaged product(s), verify the damage on receipt at our warehouse and provide you with a full refund within 15 working days.

Any products that might be missing from your order will be shipped as soon as possible. Do keep in mind that we might be shipping your order via multiple packages. Please do check with our customer service representative to ensure that the product(s) you believe to be missing from your order are not being shipped to you via another package.

F. What if my replacement item is out of stock now?

We’ll initiate a refund if the item is not available.