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SHIPPING POLICY

1. Our Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail/WhatsApp message confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail/WhatsApp message is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail/WhatsApp message confirmation is sent to you that the product has been dispatched to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail/WhatsApp for each package, and each Dispatch Confirmation E-mail/WhatsApp and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation E-mail/ WhatsApp.

Your contract is with us and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the Website.

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail/WhatsApp relating to that product.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

2. How long will my order take to arrive?

We make sure to process your order as quickly as possible. Order will arrive at the delivery address within 2-15 working days depending on the country and pin code. We ship throughout the week. Delivery might get delayed due to some natural calamity such as flood, earthquake etc. We will not be held liable for the unexpected delay in delivery in such cases. To ensure that your order reaches you in good condition and in the least time possible, we ship solely through reputed courier partners.

Public holidays are as applicable in India.

Cash on delivery (COD) facility is Available In India . All International orders need to be prepaid.

3. Do you ship to PO Box Addresses?

Unfortunately, we are unable to ship to a PO Box address.

4. I shipped my order to the wrong address. Can you reship my order?

We can only accommodate an address change request prior to dispatch of product(s) from our warehouse.

Please raise the request by:

Email us on care.piaah@gmail.com with your details and updated shipping address.

Call us on our customer care number +918130012343 and we will assist you with your address change request.

5. Will I have to pay shipping charges for delivery in India?

We offer free shipping under standard delivery in India on orders above Rs 999. For all orders below Rs 999 we charge Rs 99 for delivery in India. Contact our customer care at 91-8130012343or email us at care.piaah@gmail.com for more detail.

6. Do you ship outside India?

We ship outside India in a selective manner. For shipments to customers, we only ship to India, United Kingdom, Europe and USA.

7. What are shipping charges for delivery outside India?

Unfortunately at the moment we do not ship outside India.

8. Where is my order?

You will receive an email/WhatsApp notification from us as soon your order gets handed over to our courier partners. Alternatively, you may call us on our customer care at 91-8130012343and/or email us at care.piaah@gmail.com.

9. My order is a gift order. What extra arrangement you do for it?

You can add a personal message while placing your order. We will dispatch your gift-order with your message printed on a gift card.

10. I don’t want recipient to receive invoice/package value as it’s a gift. Can this be done?

Unfortunately, it is mandatory for all packages to be dispatched with invoices as per government regulations. Contact our customer care at 91-8130012343or email us at care.piaah@gmail.com for more detail.

11. Where is my order processed from?

All orders get processed from our warehouse in Gurgaon, Haryana (India)

12. Do you offer in-store pick-up for online orders?

Currently, we are not offering this service.

PRICING AND PAYMENT POLICY

1. What are the accepted payment methods for domestic transactions?

You can make payment in INR on Payment Gateway through credit card, Debt card, Net banking, UPI.

2. FAQ’s for COD (Cash/Collection On Delivery) Order:

Cash on delivery is a payment method where you pay for an order in cash at the time of delivery.

3. Do you provide Card/Cash on Delivery services?

We are not currently offering card/cash on delivery service.

4. What do I do if no one is at home during order delivery?

Our delivery person will call you while making a delivery attempt. You can let them know your preferred date of delivery. Alternatively, you can inform our customer care at care.piaah@gmail.com.

Disclaimer: All policies are subject to change without prior notice

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